LUX Service Design is a different type of consulting firm. We don’t want to come in your institution, tell you what you should do, and then leave. Instead, we work with you to empower staff members to make service design and assessment part of the fabric of your institution. We’re focused on the user experience and the service provider’s experience.

We are LUX Service Design, and we are here to work with you.


We love talking service design and user experience. More than that, we love getting libraries involved. 

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We offer Workshops, Service Assessments, Environmental Scans, and Classes. We'll even come speak at your function.

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We've written books and articles on library service design. Contact us with any questions.

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Get in Touch

Drop us a line and let's talk service design!

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