Joe Marquez, professional development references

publications : invited presentations : peer-reviewed presentations

Publications

Marquez, J. J., & Downey, A. (2019). Managing service design in an academic library. Touchpoint – The Journal of Service Design, 10(3). Retrieved from https://www.service-design-network.org/touchpoint

Marquez, J. J. (n.d.). Library User Experience. Public Services Quarterly, 14(3). forthcoming.

Marquez, J. J., & Downey, A. (2017). Getting Started in Service Design: A How-To-Do-It Manual For Librarians (Workbook, Supplement edition). Chicago: American Library Association.

Marquez, J. J., & Downey, A. (2017). Library Service Design Heuristics. Retrieved October 30, 2017, from https://www.luxservicedesign.com/library-service-design-heuristics/

Marquez, J. J. (Ed.). (2017). UX in Oregon Libraries. OLA Quarterly, 22(3), 1–37. http://dx.doi.org/10.7710/1093-7374.22.03

Marquez, J. J., & Downey, A. (2016). Library Service Design: A LITA Guide to Holistic Assessment, Insight, and Improvement. Rowman & Littlefield Publishers.

Marquez, J. J. (2016). SUMA. Public Services Quarterly, 12(1), 36–46. https://doi.org/10.1080/15228959.2015.1128373

Marquez, J. J., & Downey, A. (2015a). Service Design: An Introduction to a Holistic Assessment Methodology of Library Services. Weave: Journal of Library User Experience, 1(2). https://doi.org/10.3998/weave.12535642.0001.201

Marquez, J. J., & Downey, A. (2015b). Service Design: Toward a Holistic Assessment of the Library. In PNLA Quarterly (Vol. 80, pp. 37–47). Spokane, WA. Retrieved from http://www.pnla.org/assets/Quarterly/marquezdowney_pnla2015.pdf

Marquez, J. J., Downey, A., & Clement, R. (2015). Walking a Mile in the User’s Shoes: Customer Journey Mapping as a Method to Understanding the User Experience. Internet Reference Services Quarterly, 20(3–4), 135–150. http://dx.doi.org/10.1080/10875301.2015.1107000

Robison, Rick, Wenzler, John, & Marquez, Joe J. (2015). The Academic Library and Campus IT:  A Strategic Approach to Library IT Management. Computers in Libraries, 35(2), 10–15.

Marquez, J. J. (2012). Extending the Library’s Web Presence: Building an Online Timeline Using MIT’s SIMILE Exhibit. Journal of Library Innovation, 3(2), 63–79.

Marquez, J. J. (2011a). Marketing in the Library and Beyond. In PNLA Annual Conference 2011 (Vol. 76). Pacific Northwest Libraries. Retrieved from http://sonoma-dspace.calstate.edu/handle/10211.1/888

Marquez, J. J. (2011b). When the (Web)master becomes the student Usability testing in the classroom. College & Research Libraries News, 72(10), 600–601.

Invited Presentations

Marquez, J. J. (2018, October). Service Design for Libraries or: how to rebuild trust in library services and the built environment. Keynote Address presented at the Netspeed 2018, Edmonton, AB, CA. Retrieved from http://www.netspeedconference.com/

Marquez, J. J., & Downey, A. (2018, June). Library Service Design Heuristics. Presented at the Center for the Future of Libraries, ALA Annual 2018.

Marquez, J. J. (2018, April). Understanding convenience with service design. Keynote Address presented at the Distance Librarian Conference 2018. Retrieved from https://libguides.cmich.edu/dls2018/home

Marquez, J. J., & Downey, A. (2017a, October). Developing Library Service Design. Presentation presented at the Oberlin Library Directors Meeting, Portland, OR.

Marquez, J. J., & Downey, A. (2017b, June). The Intentional Library: creating a better user experience with service design and design thinking. Panel discussion presented at the ALA Annual 2017. Retrieved from https://2017.alaannual.org/

Marquez, J. J., & Downey, A. (2017c, January). Assessing the Library with Service Design. Presentation presented at the New England ASIST. Retrieved from https://neasist.asist.org/2016/12/28/service-design-the-holistic-experience-1122017-program/

Marquez, J. J., & Downey, A. (2016a, November). Assessing the Library with Service Design. Presentation presented at the Central Michigan University Library.

Marquez, J. J. (2016, November). Wilson High School Library Multicultural Literacy. Wilson High School Library.

Marquez, J. J., & Downey, A. (2016b, October). Assessing the Library with Service Design. Presentation presented at the Oregon Health Sciences University Library.

Marquez, J. J., & Downey, A. (2016c, October). Assessing the Library with Service Design. Presentation presented at the Oregon State University Library. Retrieved from http://calendar.oregonstate.edu/event/120082/

Marquez, J. J., & Downey, A. (2016a, October). Assessing the Library with Service Design. Presentation presented at the ALA Rowman-Littlefield Webinar. Retrieved from http://mediasource.actonservice.com/acton/ct/10574/s-0cc6-1610/Bct/l-00ab/l-00ab:23726/ct1_1/1?sid=TV2%3AnLyvAWaip

Marquez, J. J., Johnson, K., & Young, S. W. H. (2016, October). Understanding Understanding: Implementing Design-Focused Service Initiatives at Your Library. Presented at the The Digital Shift 2016. Retrieved from http://www.thedigitalshift.com/tds2016-the-service-continuum/

Schofield, Michael. Library Service Design with Joe Marquez. MP3. LibUX Podcast. Accessed August 22, 2016. https://open.spotify.com/episode/3dHIlrco4rXE66vF41Iff6?si=HYujA75eQnCw5sP-I86eQw.

Marquez, J. J. (2016, May). Everything is a Service: New Perspectives on Assessing the Library Using Service Design. Keynote Address presented at the Michigan Academic Libraries Conference 2016, Lansing, MI. Retrieved from http://www.milibraries.org/events/academic-libraries-2016/

Marquez, J. J., & Downey, A. (2015a, October). Service Design: Towards a Holistic Assessment of the Library Experience. Presented at the NISO Virtual Conference: Interacting with Content: Improving the User Experience. Retrieved from http://www.niso.org/events/2015/10/interacting-content-improving-user-experience

Frierson, E., Hoeppner, A., & Marquez, J. J. (2015, October). Hacking Discovery for Better UX. Presented at the Internet Librarian 2015, Monterey, CA. Retrieved from http://internet-librarian.infotoday.com/2015/Sessions/W14-Hacking-Discovery-for-Better-UX-8811.aspx

Marquez, J. J. (2015, July). Intro to Design Thinking & Service Design. Guest Lecture presented at the MGMT 410/510, Portland State University.

Marquez, J. J., & Downey, A. (2015b, July). Service Design: A Toolkit for Assessment, Insight, and Improvement. Workshop presented at the ALA Editions. Retrieved from http://www.ala.org/news/press-releases/2015/06/service-design-toolkit-assessment-insight-and-improvement-new-workshop

Marquez, J. J. (2014, July). Intro to Design Thinking & Service Design. Guest Lecture presented at the MGMT 410/510, Portland State University.

Marquez, J. J. (2010, March). Introduction to Ethnographic Film. Guest Lecture presented at the ANTH 342, Sonoma State University.

Peer-Reviewed Presentations

Marquez, J. J., Downey, A., German, E., & Blakiston, R. (2019, March). Talking Design Thinking and Service Design with Library Administration. Austin, TX. Retrieved from http://designingfordigital.com/

Gallagher, E., & Marquez, J. J. (2018a, April). User-Centered Collection Development: Assessing Open Access Funding with Service Design Heuristics. Presentation presented at the Oregon Libraries Association, Eugene, OR.

Gallagher, E., & Marquez, J. J. (2018b, March). User-Centered Collection Development: Assessing Open Access Funding with Service Design Heuristics. Presentation presented at the Electronic Resources & Libraries 2018, Austin, TX.

Marquez, J. J., & Downey, A. (2018, January). Where do we Stand? Evaluating Library Services with Service Design Heuristics. Presentation presented at the Re-Think it! 2018, Austin, TX. Retrieved from http://conferences.lib.utexas.edu/rethinkit2018/about.html

Marquez, J. J., & Downey, A. (2017, April). Where do we Stand? Evaluating Library Services with Service Design Heuristics. Presentation presented at the Oregon Libraries Association Conference 2017, Salem, OR. Retrieved from https://orlib17.wordpress.com/

Marquez, J. J., Marmarelli, T., & Gruber, D. (2017, April). A Year in the Life: Student use of academic support across multiple departments. Presentation presented at the Oregon Libraries Association Conference 2017, Salem, OR. Retrieved from https://orlib17.wordpress.com/program/

Alwine, E., Downey, A., & Marquez, J. J. (2016, September). What Do They Know? The ILL Usability Project at Reed College. Presentation presented at the Northwest ILL Conference 2016, Portland, OR. Retrieved from http://www.nwill.org/node/3

Marquez, J. J., Downey, A., Filar-Williams, B., & Sevin, C. (2016, April). Wayfinding: A Tale of Two Libraries and their Methods for Understanding Library Navigation. Presented at the Oregon Libraries Association Conference 2016, Bend, OR. Retrieved from https://orlib16.sched.com

Marquez, J. J., Downey, A., Johnson, K., & Young, S. W. H. (2016, April). Understanding Understanding: Implementing Design-Focused Service Initiatives at Your Library. Presented at the Designing for Digital 2016, Austin, TX. Retrieved from https://d4d2016.sched.com

Marquez, J. J., & Downey, A. (2015a, October). Service Design for Better UX. Presentation presented at the Internet Librarian 2015, Monterey, CA. Retrieved from http://internet-librarian.infotoday.com/2015/Sessions/B104-Service-Design-for-Better-UX-8837.aspx

Marquez, J. J., & Downey, A. (2015b, August). Service Design: Towards a Holistic Assessment of the Library. Presentation presented at the Pacific Northwest Library Association 2015, Vancouver, WA. Retrieved from http://www.pnla.org/assets/pnlabrochure_20152.pdf

Marquez, J. J. (2015a, February). Asana: a cloud-based solution to playing ‘telephone.’ Lightning Talk presented at the Online Northwest 2015, Corvallis, OR.

Marquez, J. J. (2015b, January). UX and Usability with Primo. Panel discussion presented at the Orbis Cascade: Primo Hackfest 2015, Portland, OR.

Marquez, J. J. (2014, April). Service Design: Assessing the Library’s Physical Services and Touchpoints. Presentation presented at the Library User Experience and Assessment Un-Conference, Portland, OR.

Marquez, J. J. (2011, August). Marketing in the library and beyond. Presentation presented at the Pacific Northwest Library Association 2011, Spokane, WA.

Marquez, J. J. (2010, October). User-Centered Design. Panel discussion presented at the Internet Librarian 2010, Monterey, CA.

Marquez, J. J., & Lange, S. (2010, April). Using the Library Staff and Statistics to Create a Dynamic Twitter Program. Presentation presented at the California Academic Research Libraries Conference 2010, Sacramento, CA.